Terms of sale

These Terms of Sale govern purchases made on [Your Store Name] through our online store powered by Shopify. By placing an order on our website, you agree to these terms.

1. Seller Information

Business Name: [Graceland International Trading]
Email: [gracelandinternationaltrading@gmail.com]
Address: [8 rue de l'egalite,82000 Montauban France]
Phone: [+33780550375]
SIRET Number: [943326967]

2. Products

We make every effort to accurately display product descriptions, images, and prices. Minor differences in color or appearance may occur depending on screen settings.

Products are offered subject to availability.

3. Prices

  • All prices are displayed in Euros (€).
  • Prices include VAT (TVA) where applicable.
  • Shipping costs are calculated separately at checkout.

We reserve the right to change prices at any time, but products will be billed based on the price displayed at the time of the order.

4. Orders

After placing an order, you will receive an email confirmation.

We reserve the right to refuse or cancel any order in cases including:

  • Suspected fraud
  • Payment issues
  • Incorrect pricing or product information

5. Payment

Payments are processed securely through approved payment providers available on our Shopify store.

Orders will only be processed after full payment is received.

6. Shipping & Delivery

Estimated delivery times are provided for information only and may vary depending on the carrier or destination.

We are not responsible for delays caused by:

  • Customs procedures
  • Carrier disruptions
  • Force majeure events

Risk transfers to the customer once the order has been delivered.

7. Right of Withdrawal (14-Day Return Right)

In accordance with French consumer law, customers located in the European Union have the right to withdraw from their purchase within 14 days without giving any reason.

To exercise this right:

  • Contact us at gracelandinternationaltrading@gmail.com
  • Return items unused and in original packaging

Refunds will be issued within 14 days after receiving the returned products.

Return shipping costs may be the responsibility of the customer unless otherwise stated.

Exceptions

The right of withdrawal does not apply to:

  • Personalized/custom-made products
  • Perishable goods
  • Sealed products opened after delivery for hygiene reasons

8. Returns & Refunds

If a product arrives damaged or defective, please contact us within 48 hours of delivery with photos and order details.

Approved refunds will be processed to the original payment method.

9. Warranty

Customers benefit from legal guarantees provided under French law, including:

  • Legal guarantee of conformity
  • Protection against hidden defects

10. Personal Data

Customer personal information is collected and processed in accordance with applicable privacy and data protection laws, including GDPR.

For more information, please review our Privacy Policy.

11. Intellectual Property

All website content including images, logos, text, and graphics remains the exclusive property of [Graceland International Trading].

Unauthorized reproduction or use is prohibited.

12. Applicable Law & Disputes

These Terms of Sale are governed by French law.

In the event of a dispute, customers are encouraged to contact us first to seek an amicable solution.

Consumers may also use the European Commission online dispute resolution platform:
European Online Dispute Resolution Platform

13. Contact

For any questions regarding these Terms of Sale:

[Your Store Name]
Email: [gracelandinternationaltrading@gmail.com]
Address: [8 RUE DE L'EGALITE]
Phone: [+33780550375]